Refund policy
Refund & Return Policy – Baby and Fur
At Baby and Fur, your satisfaction is our priority. We take great care to ensure all products meet the highest standards of quality. However, if you are not fully satisfied with your purchase, we’re here to help — within the limits of our 7-day policy.
Return Policy
We offer a 7-day return window from the date you receive your order.
To be eligible for a return:
- Your item must be unused, unworn, unwashed, and in the same condition as received.
- It must include all original packaging, tags, and proof of purchase.
To initiate a return, please contact us at Contactus@babyandfur.com within 7 days of delivery.
Once your return is approved, you will receive a return shipping label and instructions on how to send your item back.
Items sent back without prior approval will not be accepted.
Return Address
(Return address details will be shared upon approval of your return request.)
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at Contactus@babyandfur.com so we can evaluate and resolve the issue promptly.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on:
- Baby and pet wellness products
- Personal care items
- Food or perishable goods
- Customized or personalized products
- Items marked as final sale or gift cards
If you’re unsure about your item’s eligibility, please reach out before initiating a return.
Exchanges
For a different size, color, or product, please place a new order after your return is accepted. This ensures faster replacement and stock availability.
Refunds
Once your returned item is received and inspected, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note: It may take additional time for your bank or card provider to reflect the refund.
If more than 15 business days have passed since approval, contact us at Contactus@babyandfur.com.